Trained, local Customer Care Center Advocates resolve issues over the phone, often resulting in immediate resolution.

Preventative maintenance provided by our service technicians helps your machines average 99.2% uptime.

Experienced technicians undergo extensive in-house training as well as factory training and certification.

MOS technicians have a full vehicle inventory ensuring that equipment is repaired on the first visit 95% of the time.

Automated dispatching system along with BlackBerry technology, allows your service call to be paged immediately to the service technician.

Live remote technical support with 'Go to Assist' - this tool allows a member of our support team to view your computer desktop and share control of your mouse and keyboard to get you on your way to a solution.

Xerox Knowledgebase an online Xerox product self-help troubleshooting resource.